Already a member? Click here to login.
Already a member? Click here to login.
ADEA is excited to announce the launch of a series of feature articles celebrating the 2024 CDE of the Year award recipients. The winners, who were announced at the Australasian Diabetes Congress in August in Perth, have demonstrated exceptional commitment to improving diabetes care in their communities. This initiative aims to showcase their incredible achievements and contributions. Each feature article will be rolled out and added across the coming weeks, highlighting the diverse and innovative approaches each CDE has taken to support people living with diabetes, fostering better health outcomes across Australia. The awards are run by ADEA with financial support from global research-based pharmaceutical company Eli Lilly.
Swarnamalie Jayakody Arachchige’s exceptional dedication to diabetes education has earned her the inaugural People’s Choice CDE of the Year Award.
With more than 25 years of experience in healthcare—spanning Sri Lanka and Australia—Ms Arachchige has made significant contributions to improving the lives of people living with diabetes through her personalised and resourceful approach to care.
Ms Arachchige’s journey to becoming a Credentialled Diabetes Educator (CDE) began in 2007 at Nhill Hospital in regional Victoria, where she witnessed the impactful work of CDE Leslie Robyn.
‘Leslie Robyn’s inspiring work profoundly influenced my decision to become a CDE,’ Ms Arachchige says.
After moving to Australia from Sri Lanka in 2005, Ms Arachchige completed her Bachelor of Nursing within a year, building on her decade of experience as a Registered Nurse.
Her career flourished as she worked across medical and surgical sectors in leading hospitals, including St Vincent’s, Monash, and Lyell McEwin.
In 2012, she completed postgraduate qualifications in diabetes education and began her work as a CDE.
Over the years, Ms Arachchige has served in roles across public health services and private practice, delivering innovative diabetes care tailored to the needs of her clients.
Ms Arachchige’s work is rooted in addressing the challenges posed by preventable diabetes complications.
‘I have learned about the significant health and financial burden that Australia faces due to preventable diabetes-related complications, as supported by current evidence,’ she says.
‘This has underscored the critical need for high-quality diabetes education and care.’
Her dedication to community-centred care shines through her diabetes education videos, which have been lauded by clients for their simplicity and effectiveness.
These tools, along with her client-first approach, have become hallmarks of her practice.
Receiving the People’s Choice Award has been a deeply humbling experience for Ms Arachchige, who credits the recognition to her clients and peers.
‘It represents the recognition of all diabetes educators and their hard work,’ she says.
‘While we each have our own methods of delivering education and unique approaches to working with clients, the work we do is invaluable.’
Looking ahead, Ms Arachchige is pursuing her master’s in nursing with a focus on diabetes education at Flinders University.
She is also eager to expand her video programs and explore the use of social media as a platform to educate clients and raise public awareness about the role of CDEs.
Gratitude and advice for the next generation
Reflecting on her journey, Ms Arachchige acknowledges the invaluable support she has received from mentors, colleagues, and loved ones throughout her career.
She fondly recalls her early days at Nhill Hospital, where she began her Australian healthcare journey, and expresses deep respect for the managers and teams she has worked with.
Her gratitude extends to those who shared their knowledge and encouragement—particularly Kate Logan at St Vincent’s Hospital, mentor Tracey Tellam, Michelle Bown at Lyell McEwin Hospital, Jenny Cross at Box Hill Hospital, and Jennie Allen at Inspiro Community Health Service—for shaping her confidence and approach to diabetes care.
Ms Arachchige also expresses deep gratitude to her husband, Jay, for his unwavering support throughout her journey.
‘I also deeply appreciate my clients, whose positive feedback and improved diabetes management inspire me and reaffirm the importance of this work,’ she says.
Reflecting on her career, Ms Arachchige offers this advice to aspiring health professionals:
‘Listen, listen, and listen to clients,’ she says.
‘Accept them as they are. Give them adequate time to change their behaviours without judging them.
‘Using simple, clear explanations has led to positive client outcomes and empowered clients—practices that anyone can adopt, and most of us already do.’
Through her resourcefulness, passion, and client-centred approach, Ms Arachchige is inspiring change in diabetes education while empowering the communities she serves.
Trent Lyon’s dedication to culturally safe and inclusive practices in diabetes care and education has earned him the honour of being the inaugural recipient of the Early Career CDE of the Year Award.
As a proud Yugambeh man from the Wanggeriburra clan in Southeast Queensland, Mr Lyon draws inspiration from his family, culture, and a deep desire to improve diabetes outcomes and well-being within Aboriginal and Torres Strait Islander communities.
Mr Lyon’s decision to become a Credentialled Diabetes Educator (CDE) was deeply personal, shaped by his family’s experience with type 2 diabetes and his passion for helping others.
His journey into the profession began at TAFE before completing higher education in clinical exercise physiology and diabetes education.
A pivotal moment came when he worked with a woman struggling to climb stairs.
‘After some strength training and exposure therapy, there was a profound change in her daily activities and quality of life,’ Mr Lyon says.
This experience deepened his passion for empowering individuals to regain independence and perform everyday tasks, shaping the trajectory of his career.
After gaining experience in diverse roles, including with the Institute for Urban Indigenous Health where he developed an interest in diabetes, Mr Lyon began working at the Aboriginal and Torres Strait Islander Health Unit at Diabetes Australia.
With support from mentors like Grace Ward and Shannon Lin, he became the first Aboriginal Accredited Exercise Physiologist and CDE—a milestone he considers both humbling and a call to action.
Family, culture, and community are the foundation of Mr Lyon’s approach to care.
He integrates culturally informed methods, such as Diabetes Yarning, to create meaningful connections and provide care in ways that resonate with the communities he serves.
‘Listening to our community Elders and our storytellers has greatly influenced the way I approach education and care today,’ he says.
‘This will continue to change and adapt as time goes on.
‘Just as each of our mobs and communities is different, so are our approaches—individualised and personal to each individual.’
Among his achievements, Mr Lyon is particularly proud of his involvement in the Diabetes Yarning pilot project with Diabetes Queensland.
‘Being able to deliver, gain feedback, and work closely with the community through consultation and guidance, and to see the program being delivered now, is again a humbling experience,’ he says.
‘As well, sharing the experiences I have learnt from community and practice to allow others to think about consultations in a different way has been a highlight.’
For Mr Lyon, receiving the Early Career CDE of the Year Award is a profound honour.
‘It’s truly humbling to be nominated by your peers for an award,’ he says.
‘I still am not sure that I truly deserve the award, but I am truly appreciative of it, and the time people have taken to mentor, support, and help me continue to grow as a professional and an Aboriginal man.’
Looking ahead, Mr Lyon is committed to expanding his impact, particularly in regional and remote communities.
‘I will always give back to mob and work in community—that is something that will never change,’ he says.
He also places a strong emphasis on mentoring emerging Aboriginal and Torres Strait Islander health professionals to foster a legacy of safe, culturally responsive, and empowering care for future generations.
Reflecting on those who have shaped his journey, Mr Lyon acknowledges the profound impact of mentors and supporters in both his personal and professional life.
He expresses gratitude to Grace Ward and Deanne Minniecon for guiding him through cultural lessons and strengthening his connection to the Yugambeh Mob and Elders, who have shared invaluable lessons, songlines, and aspects of culture.
Clinically, he highlights the mentorship and support of fellow 2024 CDE of the Year Sue Carbone, whom he describes as a ‘deadly mentor’, and Shannon Lin, who has been a tireless advocate for First Nations students, including Mr Lyon himself.
With a focus on culturally safe care and knowledge-sharing, Mr Lyon’s contributions are not only improving diabetes outcomes but also inspiring a new generation of health professionals dedicated to equity and inclusion in healthcare.
Reflecting on her journey, Julie Kha describes it as serendipitous that her early years as a pharmacist coincided with a groundbreaking era when different primary professions, aside from the predominant nursing profession at the time, became CDEs.
Inspired by the pioneering work of her mentor and friend, Kirrily Chambers—Australia’s first pharmacist CDE—she witnessed firsthand the powerful impact that Ms Chambers had on people living with diabetes and their families.
With encouragement from Ms Chambers, Ms Kha became a pharmacist CDE, obtaining the Accredited Pharmacist status required at the time.
‘I count myself fortunate to have Kirrily as a mentor, as I was able to see firsthand the challenges faced by people with diabetes and their families,’ she says.
Later in her career, she and her colleague Cindy Tolba co-chaired the ADEA SA Branch, where they supported other CDEs and helped further the education and empowerment of clients, families, and the broader community.
Her work in diabetes education is shaped by compassion, collaboration, and kindness—values instilled in her by family.
‘My Asian heritage and own family history of diabetes have supplemented my approach to helping provide practical support to people with diabetes and their support network,’ she says.
‘Furthermore, being in an accessible profession like pharmacy, we are in the fortunate position to be able to listen to our clients in another environment.
‘This can, at times, provide another perspective about their priorities and needs, which can individualise their care.’
Reflecting on her career, Ms Kha emphasises that it’s not a single moment that defines her work, but rather the countless small, positive changes she witnesses daily.
‘I stand in awe every day of the positive changes that happen in our communities—improved health outcomes, increased awareness, and greater engagement in self-care for both type 1 and type 2 diabetes through the collaborative care of GPs, CDEs, allied health, and specialists,’ she says.
‘I greatly admire the strength and resilience of people living with diabetes.’
Receiving both the South Australian and Jan Baldwin National CDE of the Year awards has been a humbling experience for Ms Kha.
She describes it as an honour to be recognised by her peers and congratulates her fellow CDEs of the Year.
‘These awards are recognition for all those who work on the ground in direct and indirect care with people with diabetes who have shared their journeys, triumphs, and tribulations with us,’ she says.
‘I am inspired to continue to improve my own knowledge to improve care, educate with kindness, and advocate where possible, and I am thankful I can continue to do so.’
Looking ahead, Ms Kha remains committed to driving innovation and collaboration in diabetes education.
Ms Kha says that currently, pharmacist CDEs work mainly in private practice or GP surgeries, but she hopes to see further CDE services in both public and private hospitals to include pharmacist CDEs, dietitian CDEs, and podiatrist CDEs alongside ‘the impressive range of nurse CDEs to enable greater collaboration and sharing of knowledge.’
Ms Kha is also excited about emerging diabetes research, therapies, and technologies.
‘There are a number of technologies and pharmacological therapies that will not only empower people with diabetes to lead more rewarding and healthier lives but also reduce risks and complications in other organ systems,’ she says.
‘By fostering a collaborative environment, we can improve greater aspects of life for people with diabetes and their support networks.’
Reflecting on the broader healthcare system, Ms Kha expresses concern about the administrative burdens that GPs face.
‘They serve with empathy and commitment, yet are often bogged down by unpaid red tape,’ she says, urging the Health Minister to reduce these barriers, particularly in general practice and aged care.
Ms Kha credits her success to the unwavering support of her family, friends, and mentors.
She is especially grateful to her mentor, Dr Christopher Verrall, whose wisdom and compassion have profoundly influenced her outlook on diabetes care.
‘My family, too, has encouraged me to strive for supporting and empowering others,’ she says.
She also acknowledges Kirrily Chambers and Cindy Tolba, both previous SA CDEs of the Year, as ‘dedicated advocates for people with diabetes and their families’ and gives ‘a special thanks to the ADEA staff behind the scenes.’
‘Thank you to Robert Walsh, husband of Jan Baldwin, without whom this would not have been possible,’ she says.
Her advice to new and aspiring CDEs is: ‘Never underestimate the impact of your interaction, no matter how small.’
‘Each interaction is an opportunity to inspire and empower,’ she says.
The Jan Baldwin National CDE of the Year Award honours the legacy of Ms Baldwin, an innovative and dedicated diabetes educator who influenced diabetes education in Australia until her passing in 1999.
Louise Moran has built a distinguished career caring for people living with diabetes, driven by her passion for creating supportive partnerships in diabetes education and management.
Her longstanding work in renal health highlighted the growing link between diabetes and kidney failure, setting her on the path to becoming a CDE.
Beginning in 1999, Ms Moran witnessed diabetic nephropathy surpass hypertension as the leading cause of end-stage kidney failure.
By 2007, she had taken on the dual role of renal educator and diabetes educator.
‘My journey has been deeply influenced by providing dialysis to numerous individuals with diabetes and sharing in their stories and experiences,’ she said.
This close involvement with people living with diabetes made her acutely aware of the need for supportive, therapeutic partnerships to manage chronic conditions.
‘Such partnerships are crucial for potentially delaying the progression of complications and sustaining quality of life,’ Ms Moran said.
Ms Moran’s work is centred on the importance of rapport and respect within her community, and she credits peer collaboration with driving the momentum of diabetes services.
This teamwork and a person-centred approach have allowed her to innovate while adhering to the rigorous governance standards required in healthcare.
‘Being able to push the boundaries safely and respectfully in diabetes education and management and share in positive outcomes has been a strong driver in my approach,’ she said.
One of the highlights of Ms Moran’s career is the 2018 Queensland Clinical Excellence Showcase Consumer Award, which she received for her work on the Diabetes Model of Care project.
This project focused on providing an individualised, coordinated, and consistent approach to diabetes care.
This project minimised the number of times people had to repeat their diabetes story and focused on creating a safe, supportive environment with familiar faces during hospital visits.
She proudly recalls the feedback from one consumer: ‘Wow, they really get it’.
Ms Moran is honoured to be named one of two Queensland CDEs of the Year for 2024, recognising her long-standing commitment to diabetes education.
‘I am humbled to receive the award as there are so many fabulous diabetes educators across the nation all striving to improve the consumer journey and outcomes,’ she said.
For her, the award represents validation of her team’s efforts.
‘It means we are doing something right, and it drives me to continue striving to improve the care and support for individuals living with diabetes,’ she said.
Ms Moran’s future goals focus on continuing advocacy for innovation in diabetes education and management.
She is passionate about advancing partnership-based care models that are supportive and compassionate, and she stresses the importance of rapport-building in improving care experiences for people living with diabetes.
‘I am passionate about the use of language, building rapport, and changing the perception and improving the experience when attending the hospital setting for diabetes care,’ she said.
Throughout her career, Ms Moran has benefited from the support and mentorship of her team.
‘I am incredibly fortunate to have had continued support and mentorship throughout my career, and to the diabetes team, I convey my sincerest gratitude,’ she said.
Her advice for new health professionals in diabetes education is to foster genuine partnerships with clients.
‘Ask how they are, have a conversation, show up and be present. Say thank you and be grateful they have taken the time to come to see you,’ she said.
Isabel Reeves’s journey into diabetes education and care was inspired by her own experience of being diagnosed with type 1 diabetes at age 10 when she lived in America.
‘I was not allowed to leave the hospital until I was injecting by myself, but they couldn’t think of anything that might help a child other than to give me an orange and a needle!’ she said.
This early experience motivated her to become a CDE and empower others with practical, supportive strategies.
‘It was pretty early on that I knew I wanted to help others like me to realise that diabetes does not have to be a death sentence, and it doesn’t have to rule your life,’ she said.
Her dedication has now earned her the title of ACT CDE of the Year for 2024.
Ms Reeves’s career began in private diabetes education at a general practice, but recognising the need for a more affordable and supportive approach, she established her own business, InRange Diabetes, in 2016 to better serve people living with diabetes.
The move allowed her to create a personalised and accessible service, providing clients with the care they needed when public health options were not suitable.
‘I have done some time working for a health district in a community health space, which has been a nice part-time role to expand my experience,’ she said.
‘Over the last three years, I have completed my Master of Nurse Practitioner, which is probably the climax of it all.
‘I am now able to work the way I want at my private practice full-time for the clients I want to see and that is exciting.’
Ms Reeves emphasises the importance of supporting clients at every stage of their journey.
‘Seeing the improvements you can make in someone’s life through helping them manage their blood glucose levels and reduce the rollercoaster is just priceless,’ she said.
Reflecting on her career, Ms Reeves feels a sense of pride in her recent transition to running her practice full-time.
‘I feel so blessed to have clients who are on this journey with me and have been with me since the beginning,’ she said.
‘It’s always my absolute pleasure to support them.’
Receiving the ACT CDE of the Year award was an unexpected but affirming moment for Ms Reeves.
‘I have been working really hard this year and it is heartwarming to get this award,’ she said.
‘I am so appreciative that somebody has nominated me for this award — it gives me faith that the private practice move is really the right thing and that there is support behind me.’
Ms Reeves is focusing on expanding her practice and refining her specialisation in type 1 diabetes and complex type 2 cases.
‘Primarily type 2 cases that need further investigation and may be latent autoimmune diabetes in adults (LADA) wrongly diagnosed as type 2,’ she said.
Recognising the mental health impact of diabetes management, especially in rural and remote areas where support is often limited, she aims to increase access to diabetes technology as a means to alleviate some of the burden people face.
To achieve this, Ms Reeves plans to run pharmacy clinic days offering bulk-billed appointments for people living with type 1 diabetes.
She also aims to demystify diabetes technology and private health insurance options, providing practical solutions that can enhance quality of life and help people manage their condition.
Ms Reeves acknowledges the invaluable support of her family and mentor, Liz, throughout her career.
‘Liz has been a good friend, faithful supporter, and knowledgeable mentor and I could not have done this without her encouragement,’ she said.
‘Colleagues I have met along the way have also been amazing supporters, connections and friends; they have helped me to think through ideas and implement some wonderful things to specialise in type 1 diabetes.’
Deborah Aberasturi’s journey into diabetes education began in the Hyperbaric Unit at Royal Darwin Hospital, where her work naturally progressed to the high-risk foot service and Diabetes Education Unit as part of a multidisciplinary team. With so much exposure to chronic diabetes complications, Ms Aberasturi formed strong relationships with people living with diabetes over long periods, which inspired her to pursue credentialling as a CDE. She said her inspiration for becoming a CDE came from wanting to help people understand how to manage their condition more effectively.
Living and working in the Northern Territory, Ms Aberasturi appreciates the privilege of supporting people from diverse cultural and social backgrounds, each with different priorities, housing situations, and health literacy levels. ‘Learning to listen to our patients about what is important to them helps us to provide meaningful support with their diabetes self-management,’ she said. Ms Aberasturi has found that offering friendly reminders and non-judgemental follow-ups has been key to improving client engagement in managing their diabetes.
For Ms Aberasturi, one of the highlights of her career is supporting people living with diabetes through their highs and lows, celebrating their successes, starting with the smallest of wins. ‘Helping patients and their families through ups and downs gives us an intimate snapshot into their lives. I feel this is such a privilege,’ she shared.
Receiving the Northern Territory CDE of the Year award reflects the entire diabetes team’s dedication to patient care, Ms Aberasturi said. ‘This award reflects our whole diabetes team’s effort in caring for our patients in the Top End,’ she said, adding that everyone on the team consistently goes the extra mile.
Looking forward, Ms Aberasturi is inspired by her mentor, Nurse Practitioner CDE Cherie Whitbread, who has encouraged her to pursue further studies to become a Nurse Practitioner herself.
Ms Aberasturi acknowledges the support she’s received from her mentors throughout her career, including Teresa Hyatt, who played a significant role in helping her achieve her credentialling, and Elizabeth Watkins, her manager, whom she describes as the team’s biggest advocate and cheerleader. ‘Liz has nurtured a team that truly cares for all our patients and our colleagues. It’s a true pleasure to be part of such a supportive team,’ Ms Aberasturi said.
For new health professionals entering diabetes education, Ms Aberasturi emphasises the importance of listening to people living with diabetes to understand what is most important to them and their concerns. She also advises to ask them ‘to show you how they do it’. ‘It can be very insightful!’ she said.
Merle Taylor’s passion for helping people manage their diabetes has been the driving force behind her career, earning her recognition as Western Australia’s CDE of the Year.
Ms Taylor’s journey began as a practice nurse, where she created chronic disease care plans, often for people living with diabetes.
Feeling she wasn’t adequately trained to educate people on self-management, she pursued a Graduate Certificate in Diabetes Education at Curtin University, completing it in 2011.
Since then, she has focused on supporting people living with diabetes in primary care.
In the primary care environment, Ms Taylor supports people at various stages of their diabetes journey—from the newly diagnosed to those who have lived with diabetes for more than 50 years.
This environment allows her to provide ongoing support, ensuring people have the resources they need to manage their condition.
‘Helping the newly diagnosed to navigate the self-care realm and understand the condition is a priority for me,’ Ms Taylor said.
‘For those who have lived with diabetes longer, I aim to help them with management strategies, update them with new technologies and recent medications to give them better tools for self-care going forward. Sometimes, I just listen.’
The moments that stand out most for Ms Taylor are the positive stories her clients share.
‘One client I referred to an exercise program told me that after eight weeks, she could pull herself up the ladder at the pool without being pushed from behind. Her strength was so much better,’ she said.
After 14 years working in diabetes, Ms Taylor is particularly proud of working at Black Swan Health for the past nine years supporting people with diabetes in a community setting.
Mentoring other diabetes educators has also been a career highlight, as she helps them pursue their careers and develop two-way supportive relationships.
Receiving the WA CDE of the Year award came as a complete surprise for Ms Taylor.
‘I am truly honoured—I love my work and have never had a day when I didn’t want to go to work,’ she said.
‘I care for my clients, encouraging them to self-manage and supporting them in their efforts.
‘When I started my postgraduate degree, I just wanted to be the best diabetes educator I could be.’
As she nears the end of her working life, Ms Taylor plans to continue in diabetes education within primary care.
She’s also transitioning into teaching, helping enrolled nurses at a VET college care for people living with diabetes.
‘I want these nurses to leave their training with a better understanding of patient care than I left mine,’ she said.
Ms Taylor is grateful for the support of her principal GP, Dr Laura Carija, who provided financial support and job flexibility early in her career.
She also credits Black Swan Health for support over the past nine years.
For those starting out, Ms Taylor offers this advice: ‘Get your mentor and work closely with them. Find a work environment that supports you. But mostly, listen to your clients, work with your clients, and keep up to date so you can share your knowledge with clients and other healthcare professionals. Be a team player.’
For Margaret Arvier, improving diabetes care on Tasmania’s North West Coast has been a driving force during her career, earning her recognition as Tasmania’s CDE of the Year.
A practice nurse for many years, Ms Arvier quickly noticed gaps in diabetes care and felt more could be done. Inspired by the transformative role of diabetes educators, she explored different care models and realised becoming a CDE was her calling.
Ms Arvier reflected on her community, saying, ‘I live on the North West Coast of Tasmania, and our region is noted for its low incomes, limited health literacy, high levels of chronic disease, and poor health outcomes—as well as large numbers of people living with diabetes’.
She was particularly concerned about the high rate of amputations among the diabetes population and felt compelled to act.
‘I have noticed over the years that many health professionals have a limited understanding of these issues and do not communicate well with those patients with the greatest health needs,’ Ms Arvier said.
‘I have aimed throughout my career for empathy, some common ground, negotiation of one or two goals, humour, and kindness.’
One of the highlights of Ms Arvier’s career has been her focus on managing diabetes during pregnancy.
She has been actively involved in vital research related to this area, significantly impacting both her professional growth and care.
Special honour as she prepares for retirement
Receiving the Tasmanian CDE of the Year award is particularly meaningful as Ms Arvier approaches retirement.
Reflecting on her career, she feels honoured by the recognition but remains humble about her contributions.
‘This award feels very special to me as I head into retirement,’ she said.
For Ms Arvier, her work wouldn’t have been possible without the support of her colleagues at the North West Diabetes Centre.
‘The entire team is such an energetic, dedicated, supportive, and respectful group of people to work with,’ she said.
‘I feel honoured to have been a part of this team for the past 15 years.’
As she prepares to retire, Ms Arvier offers advice to new health professionals entering diabetes education.
‘I would strongly encourage new diabetes educators to have at least one professional mentor to assist with their lifelong learning goals and remain generous with their sharing of information with those who will follow us in this profession,’ she said.
Her legacy of dedication, empathy, and a commitment to improving diabetes care will continue to inspire future generations of educators.
For more than two decades, Claire Gatto has been a driving force behind improving diabetes care in her regional town, earning her recognition as Victoria’s CDE of the Year.
Ms Gatto’s journey began in Switzerland, where she completed her nursing training and gained experience in medical and surgical wards before specialising in haemodialysis and renal nursing.
Her work in both chronic and acute settings deepened her understanding of the importance of prevention in managing chronic kidney disease.
In 2000, she moved to Australia and continued her career in acute care before returning to haemodialysis.
However, she soon realised that preventing kidney disease and improving diabetes care needed to be her priority.
A decisive moment came when she attended a renal nursing conference, where a session run by a CDE left a lasting impression.
‘Her enthusiasm, dedication, and will to share her knowledge won me over,’ Ms Gatto said.
‘Our local CDE, who later became my mentor, was also instrumental in my decision to enrol in the Graduate Certificate of Diabetes Education and then work towards credentialling.’
Having lived and worked in her regional town for 22 years, Ms Gatto understands her community’s unique needs.
Her approach to diabetes care is built on listening, advocacy, and supporting people in managing their condition.
‘My work is about caring for people with diabetes, helping them develop the knowledge, skills and tools they need to manage on a daily basis,’ she said.
‘But before that comes listening—understanding where they come from and where they want to go—as well as advocacy.’
She recognises that more work is needed to improve local access to essential diabetes services and continues to advocate for her community.
Rather than one standout moment, Ms Gatto finds joy in the daily victories of her clients achieving their goals.
‘Another important part is how our team has rebuilt itself after a few years of short staffing, and how each team member brings special skills and qualities,’ she said.
Receiving the Victoria CDE of the Year award came as a surprise for Ms Gatto, who didn’t know she had been nominated.
‘I know there are many CDEs who work with enormous dedication but may not get noticed,’ she said.
‘This award is an immense honour, and I do not take it lightly.’
She acknowledges the support of her family, mentors, and colleagues—who all played a significant role in her journey.
Ms Gatto remains committed to expanding diabetes services locally, aiming to secure a visiting endocrinologist, improve access to diabetes technologies, and enhance continuity of care between inpatient and community settings.
To new health professionals entering diabetes education, Ms Gatto offers this advice: ‘Stay open and learn from others—people with diabetes, DEs, other health professionals.’
‘Invest in continuous education, get to know the community you work in, and most importantly, listen,’ she said.
Her dedication to her community and advocacy for improved local services have made her a leader in diabetes care.
Susan Carbone, one of Queensland’s CDE of the Year, has dedicated her career to reshaping the delivery of diabetes care.
Inspired by her own experience with an autoimmune disorder and her time in intensive care, Ms Carbone brings compassion, innovation, and leadership to her role.
Her journey began at 18 when she was diagnosed with an autoimmune disorder, an experience that ignited her passion for healthcare.
After becoming a registered nurse, she worked in the Intensive Care Unit, regularly caring for people living with diabetes during episodes of acute diabetes emergencies.
‘This inspired me to become a CDE to help support people living with diabetes in the community,’ Ms Carbone said.
‘I was hoping I could not only help prevent those diabetes-related hospital admissions but also provide support to people trying to navigate the management of a chronic condition.’
Ms Carbone’s commitment to diabetes care has flourished through her leadership role at the Institute for Urban Indigenous Health (IUIH).
Here, she leads a compassionate team of CDEs, focused on delivering innovative diabetes care to Aboriginal and Torres Strait Islander peoples in the Brisbane area.
Her approach is defined by collaboration and innovation.
‘Over the years, I have been fortunate to have worked with very passionate and like-minded health professionals, including at Diabetes NSW and QLD and now the Institute for Urban Indigenous Health,’ Ms Carbone said.
‘My network of colleagues and friends have all been exceptional and supportive role models, which has allowed me to grow and build my confidence as a CDE.’
She has developed successful interdisciplinary diabetes care clinics that provide a more person-centred, strength-based, and holistic approach to care.
One of Ms Carbone’s key achievements has been her contribution to workforce development.
Recognising the shortage of CDEs, particularly in community clinics, she has actively worked to increase the number of Aboriginal and Torres Strait Islander health professionals becoming CDEs.
Through her work with the University of Technology Sydney, she is helping shape the future of diabetes care.
‘I have joined forces with UTS to contribute to the development of the CDE workforce and regularly mentor diabetes educators working towards their credentialling,’ Ms Carbone said.
Receiving the Queensland CDE of the Year award (one of two for the state) is a proud moment for Ms Carbone, though she remains humble about her achievements.
‘I am very honoured to receive this award for doing something that I enjoy and feel passionate about,’ she said.
‘I acknowledge the wider diabetes workforce and colleagues who have supported and inspired me to grow as a CDE.’
Ms Carbone is committed to continuing her work in workforce development and finding new ways to support people living with diabetes.
‘I believe as CDEs, our role is to walk alongside the person living with diabetes on the journey they are on,’ she said.
‘We need to take a strengths-based approach, removing judgement or efforts to “fix people”.’
‘Though we specialise in diabetes, we are not the experts in how people wish to lead their own lives; we need to learn to let go of control.’
Her passion and dedication will no doubt continue to influence and inspire the future of diabetes care.
ADEA is excited to announce the launch of a series of feature articles celebrating the 2024 CDE of the Year award recipients. The winners, who were announced at the Australasian Diabetes Congress in August in Perth, have demonstrated exceptional commitment to improving diabetes care in their communities. This initiative aims to showcase their incredible achievements and contributions. Each feature article will be rolled out and added across the coming weeks, highlighting the diverse and innovative approaches each CDE has taken to support people living with diabetes, fostering better health outcomes across Australia. The awards are run by ADEA with financial support from global research-based pharmaceutical company Eli Lilly.
Swarnamalie Jayakody Arachchige’s exceptional dedication to diabetes education has earned her the inaugural People’s Choice CDE of the Year Award.
With more than 25 years of experience in healthcare—spanning Sri Lanka and Australia—Ms Arachchige has made significant contributions to improving the lives of people living with diabetes through her personalised and resourceful approach to care.
Ms Arachchige’s journey to becoming a Credentialled Diabetes Educator (CDE) began in 2007 at Nhill Hospital in regional Victoria, where she witnessed the impactful work of CDE Leslie Robyn.
‘Leslie Robyn’s inspiring work profoundly influenced my decision to become a CDE,’ Ms Arachchige says.
After moving to Australia from Sri Lanka in 2005, Ms Arachchige completed her Bachelor of Nursing within a year, building on her decade of experience as a Registered Nurse.
Her career flourished as she worked across medical and surgical sectors in leading hospitals, including St Vincent’s, Monash, and Lyell McEwin.
In 2012, she completed postgraduate qualifications in diabetes education and began her work as a CDE.
Over the years, Ms Arachchige has served in roles across public health services and private practice, delivering innovative diabetes care tailored to the needs of her clients.
Ms Arachchige’s work is rooted in addressing the challenges posed by preventable diabetes complications.
‘I have learned about the significant health and financial burden that Australia faces due to preventable diabetes-related complications, as supported by current evidence,’ she says.
‘This has underscored the critical need for high-quality diabetes education and care.’
Her dedication to community-centred care shines through her diabetes education videos, which have been lauded by clients for their simplicity and effectiveness.
These tools, along with her client-first approach, have become hallmarks of her practice.
Receiving the People’s Choice Award has been a deeply humbling experience for Ms Arachchige, who credits the recognition to her clients and peers.
‘It represents the recognition of all diabetes educators and their hard work,’ she says.
‘While we each have our own methods of delivering education and unique approaches to working with clients, the work we do is invaluable.’
Looking ahead, Ms Arachchige is pursuing her master’s in nursing with a focus on diabetes education at Flinders University.
She is also eager to expand her video programs and explore the use of social media as a platform to educate clients and raise public awareness about the role of CDEs.
Gratitude and advice for the next generation
Reflecting on her journey, Ms Arachchige acknowledges the invaluable support she has received from mentors, colleagues, and loved ones throughout her career.
She fondly recalls her early days at Nhill Hospital, where she began her Australian healthcare journey, and expresses deep respect for the managers and teams she has worked with.
Her gratitude extends to those who shared their knowledge and encouragement—particularly Kate Logan at St Vincent’s Hospital, mentor Tracey Tellam, Michelle Bown at Lyell McEwin Hospital, Jenny Cross at Box Hill Hospital, and Jennie Allen at Inspiro Community Health Service—for shaping her confidence and approach to diabetes care.
Ms Arachchige also expresses deep gratitude to her husband, Jay, for his unwavering support throughout her journey.
‘I also deeply appreciate my clients, whose positive feedback and improved diabetes management inspire me and reaffirm the importance of this work,’ she says.
Reflecting on her career, Ms Arachchige offers this advice to aspiring health professionals:
‘Listen, listen, and listen to clients,’ she says.
‘Accept them as they are. Give them adequate time to change their behaviours without judging them.
‘Using simple, clear explanations has led to positive client outcomes and empowered clients—practices that anyone can adopt, and most of us already do.’
Through her resourcefulness, passion, and client-centred approach, Ms Arachchige is inspiring change in diabetes education while empowering the communities she serves.
Trent Lyon’s dedication to culturally safe and inclusive practices in diabetes care and education has earned him the honour of being the inaugural recipient of the Early Career CDE of the Year Award.
As a proud Yugambeh man from the Wanggeriburra clan in Southeast Queensland, Mr Lyon draws inspiration from his family, culture, and a deep desire to improve diabetes outcomes and well-being within Aboriginal and Torres Strait Islander communities.
Mr Lyon’s decision to become a Credentialled Diabetes Educator (CDE) was deeply personal, shaped by his family’s experience with type 2 diabetes and his passion for helping others.
His journey into the profession began at TAFE before completing higher education in clinical exercise physiology and diabetes education.
A pivotal moment came when he worked with a woman struggling to climb stairs.
‘After some strength training and exposure therapy, there was a profound change in her daily activities and quality of life,’ Mr Lyon says.
This experience deepened his passion for empowering individuals to regain independence and perform everyday tasks, shaping the trajectory of his career.
After gaining experience in diverse roles, including with the Institute for Urban Indigenous Health where he developed an interest in diabetes, Mr Lyon began working at the Aboriginal and Torres Strait Islander Health Unit at Diabetes Australia.
With support from mentors like Grace Ward and Shannon Lin, he became the first Aboriginal Accredited Exercise Physiologist and CDE—a milestone he considers both humbling and a call to action.
Family, culture, and community are the foundation of Mr Lyon’s approach to care.
He integrates culturally informed methods, such as Diabetes Yarning, to create meaningful connections and provide care in ways that resonate with the communities he serves.
‘Listening to our community Elders and our storytellers has greatly influenced the way I approach education and care today,’ he says.
‘This will continue to change and adapt as time goes on.
‘Just as each of our mobs and communities is different, so are our approaches—individualised and personal to each individual.’
Among his achievements, Mr Lyon is particularly proud of his involvement in the Diabetes Yarning pilot project with Diabetes Queensland.
‘Being able to deliver, gain feedback, and work closely with the community through consultation and guidance, and to see the program being delivered now, is again a humbling experience,’ he says.
‘As well, sharing the experiences I have learnt from community and practice to allow others to think about consultations in a different way has been a highlight.’
For Mr Lyon, receiving the Early Career CDE of the Year Award is a profound honour.
‘It’s truly humbling to be nominated by your peers for an award,’ he says.
‘I still am not sure that I truly deserve the award, but I am truly appreciative of it, and the time people have taken to mentor, support, and help me continue to grow as a professional and an Aboriginal man.’
Looking ahead, Mr Lyon is committed to expanding his impact, particularly in regional and remote communities.
‘I will always give back to mob and work in community—that is something that will never change,’ he says.
He also places a strong emphasis on mentoring emerging Aboriginal and Torres Strait Islander health professionals to foster a legacy of safe, culturally responsive, and empowering care for future generations.
Reflecting on those who have shaped his journey, Mr Lyon acknowledges the profound impact of mentors and supporters in both his personal and professional life.
He expresses gratitude to Grace Ward and Deanne Minniecon for guiding him through cultural lessons and strengthening his connection to the Yugambeh Mob and Elders, who have shared invaluable lessons, songlines, and aspects of culture.
Clinically, he highlights the mentorship and support of fellow 2024 CDE of the Year Sue Carbone, whom he describes as a ‘deadly mentor’, and Shannon Lin, who has been a tireless advocate for First Nations students, including Mr Lyon himself.
With a focus on culturally safe care and knowledge-sharing, Mr Lyon’s contributions are not only improving diabetes outcomes but also inspiring a new generation of health professionals dedicated to equity and inclusion in healthcare.
Reflecting on her journey, Julie Kha describes it as serendipitous that her early years as a pharmacist coincided with a groundbreaking era when different primary professions, aside from the predominant nursing profession at the time, became CDEs.
Inspired by the pioneering work of her mentor and friend, Kirrily Chambers—Australia’s first pharmacist CDE—she witnessed firsthand the powerful impact that Ms Chambers had on people living with diabetes and their families.
With encouragement from Ms Chambers, Ms Kha became a pharmacist CDE, obtaining the Accredited Pharmacist status required at the time.
‘I count myself fortunate to have Kirrily as a mentor, as I was able to see firsthand the challenges faced by people with diabetes and their families,’ she says.
Later in her career, she and her colleague Cindy Tolba co-chaired the ADEA SA Branch, where they supported other CDEs and helped further the education and empowerment of clients, families, and the broader community.
Her work in diabetes education is shaped by compassion, collaboration, and kindness—values instilled in her by family.
‘My Asian heritage and own family history of diabetes have supplemented my approach to helping provide practical support to people with diabetes and their support network,’ she says.
‘Furthermore, being in an accessible profession like pharmacy, we are in the fortunate position to be able to listen to our clients in another environment.
‘This can, at times, provide another perspective about their priorities and needs, which can individualise their care.’
Reflecting on her career, Ms Kha emphasises that it’s not a single moment that defines her work, but rather the countless small, positive changes she witnesses daily.
‘I stand in awe every day of the positive changes that happen in our communities—improved health outcomes, increased awareness, and greater engagement in self-care for both type 1 and type 2 diabetes through the collaborative care of GPs, CDEs, allied health, and specialists,’ she says.
‘I greatly admire the strength and resilience of people living with diabetes.’
Receiving both the South Australian and Jan Baldwin National CDE of the Year awards has been a humbling experience for Ms Kha.
She describes it as an honour to be recognised by her peers and congratulates her fellow CDEs of the Year.
‘These awards are recognition for all those who work on the ground in direct and indirect care with people with diabetes who have shared their journeys, triumphs, and tribulations with us,’ she says.
‘I am inspired to continue to improve my own knowledge to improve care, educate with kindness, and advocate where possible, and I am thankful I can continue to do so.’
Looking ahead, Ms Kha remains committed to driving innovation and collaboration in diabetes education.
Ms Kha says that currently, pharmacist CDEs work mainly in private practice or GP surgeries, but she hopes to see further CDE services in both public and private hospitals to include pharmacist CDEs, dietitian CDEs, and podiatrist CDEs alongside ‘the impressive range of nurse CDEs to enable greater collaboration and sharing of knowledge.’
Ms Kha is also excited about emerging diabetes research, therapies, and technologies.
‘There are a number of technologies and pharmacological therapies that will not only empower people with diabetes to lead more rewarding and healthier lives but also reduce risks and complications in other organ systems,’ she says.
‘By fostering a collaborative environment, we can improve greater aspects of life for people with diabetes and their support networks.’
Reflecting on the broader healthcare system, Ms Kha expresses concern about the administrative burdens that GPs face.
‘They serve with empathy and commitment, yet are often bogged down by unpaid red tape,’ she says, urging the Health Minister to reduce these barriers, particularly in general practice and aged care.
Ms Kha credits her success to the unwavering support of her family, friends, and mentors.
She is especially grateful to her mentor, Dr Christopher Verrall, whose wisdom and compassion have profoundly influenced her outlook on diabetes care.
‘My family, too, has encouraged me to strive for supporting and empowering others,’ she says.
She also acknowledges Kirrily Chambers and Cindy Tolba, both previous SA CDEs of the Year, as ‘dedicated advocates for people with diabetes and their families’ and gives ‘a special thanks to the ADEA staff behind the scenes.’
‘Thank you to Robert Walsh, husband of Jan Baldwin, without whom this would not have been possible,’ she says.
Her advice to new and aspiring CDEs is: ‘Never underestimate the impact of your interaction, no matter how small.’
‘Each interaction is an opportunity to inspire and empower,’ she says.
The Jan Baldwin National CDE of the Year Award honours the legacy of Ms Baldwin, an innovative and dedicated diabetes educator who influenced diabetes education in Australia until her passing in 1999.
Louise Moran has built a distinguished career caring for people living with diabetes, driven by her passion for creating supportive partnerships in diabetes education and management.
Her longstanding work in renal health highlighted the growing link between diabetes and kidney failure, setting her on the path to becoming a CDE.
Beginning in 1999, Ms Moran witnessed diabetic nephropathy surpass hypertension as the leading cause of end-stage kidney failure.
By 2007, she had taken on the dual role of renal educator and diabetes educator.
‘My journey has been deeply influenced by providing dialysis to numerous individuals with diabetes and sharing in their stories and experiences,’ she said.
This close involvement with people living with diabetes made her acutely aware of the need for supportive, therapeutic partnerships to manage chronic conditions.
‘Such partnerships are crucial for potentially delaying the progression of complications and sustaining quality of life,’ Ms Moran said.
Ms Moran’s work is centred on the importance of rapport and respect within her community, and she credits peer collaboration with driving the momentum of diabetes services.
This teamwork and a person-centred approach have allowed her to innovate while adhering to the rigorous governance standards required in healthcare.
‘Being able to push the boundaries safely and respectfully in diabetes education and management and share in positive outcomes has been a strong driver in my approach,’ she said.
One of the highlights of Ms Moran’s career is the 2018 Queensland Clinical Excellence Showcase Consumer Award, which she received for her work on the Diabetes Model of Care project.
This project focused on providing an individualised, coordinated, and consistent approach to diabetes care.
This project minimised the number of times people had to repeat their diabetes story and focused on creating a safe, supportive environment with familiar faces during hospital visits.
She proudly recalls the feedback from one consumer: ‘Wow, they really get it’.
Ms Moran is honoured to be named one of two Queensland CDEs of the Year for 2024, recognising her long-standing commitment to diabetes education.
‘I am humbled to receive the award as there are so many fabulous diabetes educators across the nation all striving to improve the consumer journey and outcomes,’ she said.
For her, the award represents validation of her team’s efforts.
‘It means we are doing something right, and it drives me to continue striving to improve the care and support for individuals living with diabetes,’ she said.
Ms Moran’s future goals focus on continuing advocacy for innovation in diabetes education and management.
She is passionate about advancing partnership-based care models that are supportive and compassionate, and she stresses the importance of rapport-building in improving care experiences for people living with diabetes.
‘I am passionate about the use of language, building rapport, and changing the perception and improving the experience when attending the hospital setting for diabetes care,’ she said.
Throughout her career, Ms Moran has benefited from the support and mentorship of her team.
‘I am incredibly fortunate to have had continued support and mentorship throughout my career, and to the diabetes team, I convey my sincerest gratitude,’ she said.
Her advice for new health professionals in diabetes education is to foster genuine partnerships with clients.
‘Ask how they are, have a conversation, show up and be present. Say thank you and be grateful they have taken the time to come to see you,’ she said.
Isabel Reeves’s journey into diabetes education and care was inspired by her own experience of being diagnosed with type 1 diabetes at age 10 when she lived in America.
‘I was not allowed to leave the hospital until I was injecting by myself, but they couldn’t think of anything that might help a child other than to give me an orange and a needle!’ she said.
This early experience motivated her to become a CDE and empower others with practical, supportive strategies.
‘It was pretty early on that I knew I wanted to help others like me to realise that diabetes does not have to be a death sentence, and it doesn’t have to rule your life,’ she said.
Her dedication has now earned her the title of ACT CDE of the Year for 2024.
Ms Reeves’s career began in private diabetes education at a general practice, but recognising the need for a more affordable and supportive approach, she established her own business, InRange Diabetes, in 2016 to better serve people living with diabetes.
The move allowed her to create a personalised and accessible service, providing clients with the care they needed when public health options were not suitable.
‘I have done some time working for a health district in a community health space, which has been a nice part-time role to expand my experience,’ she said.
‘Over the last three years, I have completed my Master of Nurse Practitioner, which is probably the climax of it all.
‘I am now able to work the way I want at my private practice full-time for the clients I want to see and that is exciting.’
Ms Reeves emphasises the importance of supporting clients at every stage of their journey.
‘Seeing the improvements you can make in someone’s life through helping them manage their blood glucose levels and reduce the rollercoaster is just priceless,’ she said.
Reflecting on her career, Ms Reeves feels a sense of pride in her recent transition to running her practice full-time.
‘I feel so blessed to have clients who are on this journey with me and have been with me since the beginning,’ she said.
‘It’s always my absolute pleasure to support them.’
Receiving the ACT CDE of the Year award was an unexpected but affirming moment for Ms Reeves.
‘I have been working really hard this year and it is heartwarming to get this award,’ she said.
‘I am so appreciative that somebody has nominated me for this award — it gives me faith that the private practice move is really the right thing and that there is support behind me.’
Ms Reeves is focusing on expanding her practice and refining her specialisation in type 1 diabetes and complex type 2 cases.
‘Primarily type 2 cases that need further investigation and may be latent autoimmune diabetes in adults (LADA) wrongly diagnosed as type 2,’ she said.
Recognising the mental health impact of diabetes management, especially in rural and remote areas where support is often limited, she aims to increase access to diabetes technology as a means to alleviate some of the burden people face.
To achieve this, Ms Reeves plans to run pharmacy clinic days offering bulk-billed appointments for people living with type 1 diabetes.
She also aims to demystify diabetes technology and private health insurance options, providing practical solutions that can enhance quality of life and help people manage their condition.
Ms Reeves acknowledges the invaluable support of her family and mentor, Liz, throughout her career.
‘Liz has been a good friend, faithful supporter, and knowledgeable mentor and I could not have done this without her encouragement,’ she said.
‘Colleagues I have met along the way have also been amazing supporters, connections and friends; they have helped me to think through ideas and implement some wonderful things to specialise in type 1 diabetes.’
Deborah Aberasturi’s journey into diabetes education began in the Hyperbaric Unit at Royal Darwin Hospital, where her work naturally progressed to the high-risk foot service and Diabetes Education Unit as part of a multidisciplinary team. With so much exposure to chronic diabetes complications, Ms Aberasturi formed strong relationships with people living with diabetes over long periods, which inspired her to pursue credentialling as a CDE. She said her inspiration for becoming a CDE came from wanting to help people understand how to manage their condition more effectively.
Living and working in the Northern Territory, Ms Aberasturi appreciates the privilege of supporting people from diverse cultural and social backgrounds, each with different priorities, housing situations, and health literacy levels. ‘Learning to listen to our patients about what is important to them helps us to provide meaningful support with their diabetes self-management,’ she said. Ms Aberasturi has found that offering friendly reminders and non-judgemental follow-ups has been key to improving client engagement in managing their diabetes.
For Ms Aberasturi, one of the highlights of her career is supporting people living with diabetes through their highs and lows, celebrating their successes, starting with the smallest of wins. ‘Helping patients and their families through ups and downs gives us an intimate snapshot into their lives. I feel this is such a privilege,’ she shared.
Receiving the Northern Territory CDE of the Year award reflects the entire diabetes team’s dedication to patient care, Ms Aberasturi said. ‘This award reflects our whole diabetes team’s effort in caring for our patients in the Top End,’ she said, adding that everyone on the team consistently goes the extra mile.
Looking forward, Ms Aberasturi is inspired by her mentor, Nurse Practitioner CDE Cherie Whitbread, who has encouraged her to pursue further studies to become a Nurse Practitioner herself.
Ms Aberasturi acknowledges the support she’s received from her mentors throughout her career, including Teresa Hyatt, who played a significant role in helping her achieve her credentialling, and Elizabeth Watkins, her manager, whom she describes as the team’s biggest advocate and cheerleader. ‘Liz has nurtured a team that truly cares for all our patients and our colleagues. It’s a true pleasure to be part of such a supportive team,’ Ms Aberasturi said.
For new health professionals entering diabetes education, Ms Aberasturi emphasises the importance of listening to people living with diabetes to understand what is most important to them and their concerns. She also advises to ask them ‘to show you how they do it’. ‘It can be very insightful!’ she said.
Merle Taylor’s passion for helping people manage their diabetes has been the driving force behind her career, earning her recognition as Western Australia’s CDE of the Year.
Ms Taylor’s journey began as a practice nurse, where she created chronic disease care plans, often for people living with diabetes.
Feeling she wasn’t adequately trained to educate people on self-management, she pursued a Graduate Certificate in Diabetes Education at Curtin University, completing it in 2011.
Since then, she has focused on supporting people living with diabetes in primary care.
In the primary care environment, Ms Taylor supports people at various stages of their diabetes journey—from the newly diagnosed to those who have lived with diabetes for more than 50 years.
This environment allows her to provide ongoing support, ensuring people have the resources they need to manage their condition.
‘Helping the newly diagnosed to navigate the self-care realm and understand the condition is a priority for me,’ Ms Taylor said.
‘For those who have lived with diabetes longer, I aim to help them with management strategies, update them with new technologies and recent medications to give them better tools for self-care going forward. Sometimes, I just listen.’
The moments that stand out most for Ms Taylor are the positive stories her clients share.
‘One client I referred to an exercise program told me that after eight weeks, she could pull herself up the ladder at the pool without being pushed from behind. Her strength was so much better,’ she said.
After 14 years working in diabetes, Ms Taylor is particularly proud of working at Black Swan Health for the past nine years supporting people with diabetes in a community setting.
Mentoring other diabetes educators has also been a career highlight, as she helps them pursue their careers and develop two-way supportive relationships.
Receiving the WA CDE of the Year award came as a complete surprise for Ms Taylor.
‘I am truly honoured—I love my work and have never had a day when I didn’t want to go to work,’ she said.
‘I care for my clients, encouraging them to self-manage and supporting them in their efforts.
‘When I started my postgraduate degree, I just wanted to be the best diabetes educator I could be.’
As she nears the end of her working life, Ms Taylor plans to continue in diabetes education within primary care.
She’s also transitioning into teaching, helping enrolled nurses at a VET college care for people living with diabetes.
‘I want these nurses to leave their training with a better understanding of patient care than I left mine,’ she said.
Ms Taylor is grateful for the support of her principal GP, Dr Laura Carija, who provided financial support and job flexibility early in her career.
She also credits Black Swan Health for support over the past nine years.
For those starting out, Ms Taylor offers this advice: ‘Get your mentor and work closely with them. Find a work environment that supports you. But mostly, listen to your clients, work with your clients, and keep up to date so you can share your knowledge with clients and other healthcare professionals. Be a team player.’
For Margaret Arvier, improving diabetes care on Tasmania’s North West Coast has been a driving force during her career, earning her recognition as Tasmania’s CDE of the Year.
A practice nurse for many years, Ms Arvier quickly noticed gaps in diabetes care and felt more could be done. Inspired by the transformative role of diabetes educators, she explored different care models and realised becoming a CDE was her calling.
Ms Arvier reflected on her community, saying, ‘I live on the North West Coast of Tasmania, and our region is noted for its low incomes, limited health literacy, high levels of chronic disease, and poor health outcomes—as well as large numbers of people living with diabetes’.
She was particularly concerned about the high rate of amputations among the diabetes population and felt compelled to act.
‘I have noticed over the years that many health professionals have a limited understanding of these issues and do not communicate well with those patients with the greatest health needs,’ Ms Arvier said.
‘I have aimed throughout my career for empathy, some common ground, negotiation of one or two goals, humour, and kindness.’
One of the highlights of Ms Arvier’s career has been her focus on managing diabetes during pregnancy.
She has been actively involved in vital research related to this area, significantly impacting both her professional growth and care.
Special honour as she prepares for retirement
Receiving the Tasmanian CDE of the Year award is particularly meaningful as Ms Arvier approaches retirement.
Reflecting on her career, she feels honoured by the recognition but remains humble about her contributions.
‘This award feels very special to me as I head into retirement,’ she said.
For Ms Arvier, her work wouldn’t have been possible without the support of her colleagues at the North West Diabetes Centre.
‘The entire team is such an energetic, dedicated, supportive, and respectful group of people to work with,’ she said.
‘I feel honoured to have been a part of this team for the past 15 years.’
As she prepares to retire, Ms Arvier offers advice to new health professionals entering diabetes education.
‘I would strongly encourage new diabetes educators to have at least one professional mentor to assist with their lifelong learning goals and remain generous with their sharing of information with those who will follow us in this profession,’ she said.
Her legacy of dedication, empathy, and a commitment to improving diabetes care will continue to inspire future generations of educators.
For more than two decades, Claire Gatto has been a driving force behind improving diabetes care in her regional town, earning her recognition as Victoria’s CDE of the Year.
Ms Gatto’s journey began in Switzerland, where she completed her nursing training and gained experience in medical and surgical wards before specialising in haemodialysis and renal nursing.
Her work in both chronic and acute settings deepened her understanding of the importance of prevention in managing chronic kidney disease.
In 2000, she moved to Australia and continued her career in acute care before returning to haemodialysis.
However, she soon realised that preventing kidney disease and improving diabetes care needed to be her priority.
A decisive moment came when she attended a renal nursing conference, where a session run by a CDE left a lasting impression.
‘Her enthusiasm, dedication, and will to share her knowledge won me over,’ Ms Gatto said.
‘Our local CDE, who later became my mentor, was also instrumental in my decision to enrol in the Graduate Certificate of Diabetes Education and then work towards credentialling.’
Having lived and worked in her regional town for 22 years, Ms Gatto understands her community’s unique needs.
Her approach to diabetes care is built on listening, advocacy, and supporting people in managing their condition.
‘My work is about caring for people with diabetes, helping them develop the knowledge, skills and tools they need to manage on a daily basis,’ she said.
‘But before that comes listening—understanding where they come from and where they want to go—as well as advocacy.’
She recognises that more work is needed to improve local access to essential diabetes services and continues to advocate for her community.
Rather than one standout moment, Ms Gatto finds joy in the daily victories of her clients achieving their goals.
‘Another important part is how our team has rebuilt itself after a few years of short staffing, and how each team member brings special skills and qualities,’ she said.
Receiving the Victoria CDE of the Year award came as a surprise for Ms Gatto, who didn’t know she had been nominated.
‘I know there are many CDEs who work with enormous dedication but may not get noticed,’ she said.
‘This award is an immense honour, and I do not take it lightly.’
She acknowledges the support of her family, mentors, and colleagues—who all played a significant role in her journey.
Ms Gatto remains committed to expanding diabetes services locally, aiming to secure a visiting endocrinologist, improve access to diabetes technologies, and enhance continuity of care between inpatient and community settings.
To new health professionals entering diabetes education, Ms Gatto offers this advice: ‘Stay open and learn from others—people with diabetes, DEs, other health professionals.’
‘Invest in continuous education, get to know the community you work in, and most importantly, listen,’ she said.
Her dedication to her community and advocacy for improved local services have made her a leader in diabetes care.
Susan Carbone, one of Queensland’s CDE of the Year, has dedicated her career to reshaping the delivery of diabetes care.
Inspired by her own experience with an autoimmune disorder and her time in intensive care, Ms Carbone brings compassion, innovation, and leadership to her role.
Her journey began at 18 when she was diagnosed with an autoimmune disorder, an experience that ignited her passion for healthcare.
After becoming a registered nurse, she worked in the Intensive Care Unit, regularly caring for people living with diabetes during episodes of acute diabetes emergencies.
‘This inspired me to become a CDE to help support people living with diabetes in the community,’ Ms Carbone said.
‘I was hoping I could not only help prevent those diabetes-related hospital admissions but also provide support to people trying to navigate the management of a chronic condition.’
Ms Carbone’s commitment to diabetes care has flourished through her leadership role at the Institute for Urban Indigenous Health (IUIH).
Here, she leads a compassionate team of CDEs, focused on delivering innovative diabetes care to Aboriginal and Torres Strait Islander peoples in the Brisbane area.
Her approach is defined by collaboration and innovation.
‘Over the years, I have been fortunate to have worked with very passionate and like-minded health professionals, including at Diabetes NSW and QLD and now the Institute for Urban Indigenous Health,’ Ms Carbone said.
‘My network of colleagues and friends have all been exceptional and supportive role models, which has allowed me to grow and build my confidence as a CDE.’
She has developed successful interdisciplinary diabetes care clinics that provide a more person-centred, strength-based, and holistic approach to care.
One of Ms Carbone’s key achievements has been her contribution to workforce development.
Recognising the shortage of CDEs, particularly in community clinics, she has actively worked to increase the number of Aboriginal and Torres Strait Islander health professionals becoming CDEs.
Through her work with the University of Technology Sydney, she is helping shape the future of diabetes care.
‘I have joined forces with UTS to contribute to the development of the CDE workforce and regularly mentor diabetes educators working towards their credentialling,’ Ms Carbone said.
Receiving the Queensland CDE of the Year award (one of two for the state) is a proud moment for Ms Carbone, though she remains humble about her achievements.
‘I am very honoured to receive this award for doing something that I enjoy and feel passionate about,’ she said.
‘I acknowledge the wider diabetes workforce and colleagues who have supported and inspired me to grow as a CDE.’
Ms Carbone is committed to continuing her work in workforce development and finding new ways to support people living with diabetes.
‘I believe as CDEs, our role is to walk alongside the person living with diabetes on the journey they are on,’ she said.
‘We need to take a strengths-based approach, removing judgement or efforts to “fix people”.’
‘Though we specialise in diabetes, we are not the experts in how people wish to lead their own lives; we need to learn to let go of control.’
Her passion and dedication will no doubt continue to influence and inspire the future of diabetes care.
