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As mentioned in previous communications, Services Australia (the agency) has upgraded its digital health and aged care channels to uplift ageing technology and to ensure patient and provider information remains secure.
Healthcare locations that use ageing administration software to submit claims or data using Medicare Online (including Department of Veterans’ Affairs and the Australian Immunisation Register) will have their access gradually removed over a 6-8 week period starting from 4 October 2022 or earlier as requested by their software developer. ECLIPSE users and complex organisations such as jurisdictions and pathology providers, will not be impacted at this stage.
Sites that haven’t transitioned in time will need to contact their software developer or use alternative claiming channels. This may cause disruption, additional administration pressure and costs to their business.
If your organisation still uses old technology to access Medicare Online, including Department of Veterans’ Affairs and Australian Immunisation Register channels, you will need to use alternative claiming channels, such as Health Professional Online Services (HPOS). Go to the Services Australia website and search for ‘online options for health professionals’ to find out more about this channel.
Talk to your software developer as soon as possible about upgrading or registering for HPOS to continue digital claiming. Your software developer will also tell you if you need a PRODA Organisation account.
If you don’t have a software developer, or you need to find one, go to the Services Australia website and search for ‘how to find a software developer’.
If you aren’t able to make an electronic claim on you clients’ behalf using HPOS, your clients can submit their claim to Medicare via:
Consumers can read more about the different ways they can make a Medicare claim on the Services Australia website by searching ‘Medicare claims’.
If you would like to speak to someone for more information, contact eBusiness Service Centre on 1800 700 199, Option 2, 9 am to 5 pm Monday to Friday (AEST).
Services Australia is upgrading its digital health and aged care channels
As mentioned in previous communications, Services Australia (the agency) has upgraded its digital health and aged care channels to uplift ageing technology and to ensure patient and provider information remains secure.
Healthcare locations that use ageing administration software to submit claims or data using Medicare Online (including Department of Veterans’ Affairs and the Australian Immunisation Register) will have their access gradually removed over a 6-8 week period starting from 4 October 2022 or earlier as requested by their software developer. ECLIPSE users and complex organisations such as jurisdictions and pathology providers, will not be impacted at this stage.
Sites that haven’t transitioned in time will need to contact their software developer or use alternative claiming channels. This may cause disruption, additional administration pressure and costs to their business.
If your organisation still uses old technology to access Medicare Online, including Department of Veterans’ Affairs and Australian Immunisation Register channels, you will need to use alternative claiming channels, such as Health Professional Online Services (HPOS). Go to the Services Australia website and search for ‘online options for health professionals’ to find out more about this channel.
Talk to your software developer as soon as possible about upgrading or registering for HPOS to continue digital claiming. Your software developer will also tell you if you need a PRODA Organisation account.
If you don’t have a software developer, or you need to find one, go to the Services Australia website and search for ‘how to find a software developer’.
If you aren’t able to make an electronic claim on you clients’ behalf using HPOS, your clients can submit their claim to Medicare via:
Consumers can read more about the different ways they can make a Medicare claim on the Services Australia website by searching ‘Medicare claims’.
If you would like to speak to someone for more information, contact eBusiness Service Centre on 1800 700 199, Option 2, 9 am to 5 pm Monday to Friday (AEST).
Services Australia is upgrading its digital health and aged care channels
